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Home » Troubleshooting » Fix: Remote Desktop Not Working in Windows 10

Fix: Remote Desktop Not Working in Windows 10

By: Waseem Patwegar

If Remote Desktop Protocol (RDP) is not working on your Windows 10 computer, you should be able to fix the problem using troubleshooting steps as provided below.

Remote Desktop Not Working in Windows 10

Remote Desktop Not Working in Windows 10

You need to be aware that Microsoft has removed Remote Desktop (RDP) from Windows 10 Home and this feature is only available on computers running Windows Pro, Windows Enterprise and Windows Server.

Although, Windows 10 Home is equipped with Remote Desktop Client Software, it lacks support to the propriety RDP Server from Microsoft, required for accessing remote computers.

1. Change Firewall Settings

The most common reason for Remote Desktop (RDP) not working in Windows 10 is due to RDP being blocked by Windows Defender Firewall.

Type Windows Defender in the search bar and click on Windows Defender Firewall in the search results.

Open Windows Defender Firewall

On the next screen, click on Allow an app or feature through Windows Defender Firewall option.

Allow App or Feature Through Windows Defender Firewall

On the next screen, check Remote Desktop and click on OK to save the setting on your computer.

Allow Remote Desktop Through Windows Defender Firewall

Note: In addition to Firewall, Remote Desktop may also be blocked by the Antivirus program installed on your computer.

2. Allow Remote Connections to Computer

Your computer needs to Allow Remote Connections in order to use the Remote Desktop Protocol (RDP).

Open Run Command > type sysdm.cpl and click on OK.

Open System Properties Using Run Command

Note: You can also type sysdm.cpl in the Search bar and click on sysdm.cpl Control Panel Item.

On System Properties screen, switch to Remote tab and select Allow Remote connections to this computer option in “Remote Desktop” section.

Allow Remote Connections to This Computer Option

Click on Apply and OK to save this setting on your computer.

As mentioned above, you will be prompted to change Sleep Settings on your computer, if they are not compatible.

3. Delete Credentials from Remote Desktop

Sometimes, the problem is due to your RDP credentials being corrupted. This can be fixed by removing your credentials from remote desktop.

Type Remote Desktop in the Search bar and click on Remote Desktop Connection.

Open Remote Desktop Connection App

On Remote Desktop Connection screen, click on Show Options.

Open Remote Desktop Options

On the next screen, select the Advanced tab and click on Settings.

Open Remote Desktop Advanced Settings

On the next screen, you should be able to Delete your current Credentials.

After deleting credentials, Remote Desktop should be working on your computer

4. Disable IPv6

Disabling IPv6 is known to help in fixing RDP connectivity issues in Windows 10.

Go to Settings > Network and Internet > scroll down and click on Network and Sharing Center.

Open Network and Sharing Center in Windows 10

On Network and Sharing Center screen, double-click on your Current Network.

Network and Sharing Center Screen in Windows 10

On the next screen, click on the Properties button.

Network Properties Option in Windows 10

On Network properties screen, uncheck Internet Protocol Version 6 (TCP/IPv6) option and click on OK to save the setting.

Disable Internet Protocol Version 6 (TCP/IPv6)

After disabling IPv6, you need to Restart the computer to apply the changes.

5. Disable Custom Scaling

The Custom Scaling feature in Windows 10 (if enabled) is known to interfere with Remote Desktop connection.

Go to Settings > System > click on Turn off Custom Scaling and sign out link. After you are signed out, Sign back in and try to use Remote Desktop.

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