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How to Fix Contact Names Not Appearing in WhatsApp

By: Waseem Patwegar

Some users have reported the problem of Contact Names not appearing in WhatsApp while the Contact Numbers are showing. You will find below the steps to fix the issue of Contact Names not appearing in WhatsApp.

Contact Names Not Appearing in WhatsApp

Contact Names Not Appearing in WhatsApp

The problem of WhatsApp displaying Phone Numbers instead of displaying Contact Names is not uncommon in Samsung Galaxy and other Android Phones.

In most cases this problem occurs due a temporary software glitch and should get automatically corrected after as you continue to use your Phone.

However, if WhatsApp continues to display Phone Numbers instead of displaying Contact Names, you should be able to fix the problem using methods as provided below.

1. Refresh WhatsApp Contacts List

In many cases, the problem of Contact Names not appearing in WhatsApp can be fixed by Refreshing WhatsApp Contacts on your Android Phone or Tablet.

1. Open WhatsApp and tap on New Chat Icon located at the bottom right corner of your screen.

Contacts Icon in WhatsApp On Android Phone

2. On the next screen, tap on the 3-dots Menu icon located at the top right corner of your screen.

3 Dots Menu Icon in WhatsApp Contacts Screen on Android Phone

3. From the menu that appears, tap on the Refresh option

Refresh Contacts Option in WhatsApp On Android Phone

This will Refresh your WhatsApp Contacts list and if this fix has worked, you should now be able to see WhatsApp displaying Contact Names.

2. Reset WhatsApp Sync

WhatsApp official website recommends that you may have to Reset WhatsApp Sync process, in case WhatsApp continues to display Numbers instead of Contact Names, even after Refreshing the Contacts.

1. Open Settings on your Android Phone > scroll down and tap on Accounts.

Accounts Option in Settings Screen on Android Phone

2. On the Accounts Screen, tap on WhatsApp.

WhatsApp Tab on Accounts Screen on Android Phone

3. On the next screen, tap on WhatsApp.

WhatsApp Accounts Screen on Android Phone4. On WhatsApp Sync screen, make sure that Contacts is toggled ON and tap on More (or 3-dots icon)

WhatsApp Sync Settings Screen on Android Phone

5. In the little Menu that appears, tap on the Sync Now option.

Manually Sync WhatsApp Settings On Android Phone

3. Allow WhatsApp to Access Phone Address Book

In order to display Contact Names, WhatsApp needs to be provided with permission to access the Address book on your Android Phone.

Follow the steps below to make sure that WhatsApp has access to the Address book on your device.

1. Open Settings > scroll down and tap on Applications. (Apps in case of Stock Android Phones)

Applications Tab on Android Phone Settings Screen

2. On the next screen, tap on Application Manager.

Applications Manager Option on Android Phone

Note: This step is not required on Stock Android Phones

3. On the Application Manager screen, scroll down and tap on WhatsApp.

WhatsApp in Application Manager Screen on Android Phone

 

4. On the App Info screen, tap on Permissions.

WhatsApp Permissions Tab

5. On WhatsApp permissions Screen, move the toggle next to Contacts to ON position

Allow WhatsApp Access to Contacts on Android Phone

This will ensure that WhatsApp is able to get Contact Names from the Address book on your phone.

4. Update WhatsApp Messenger

It is possible that WhatsApp is going through a glitch and has come up with an Update to fix the problem of WhatsApp Not Showing Contact Numbers.

Follow the steps below to make sure that you have the latest version of WhatsApp installed on your Android Phone or Tablet.

1. Open Google Play Store on your Android Phone or Tablet

2. Once you are on Google Play, tap on the 3-line Menu Icon located at the top left corner of your screen.

3-line Menu Icon in Google Play Store on Android Phone

3. From the drop-down menu that appears, tap on My apps & Games option.

My Apps & Games Tab in Google Play Store on Android Phone

4. On My Apps & Games screen, tap on the Updates Tab and then tap on the Update button located next to WhatsApp Messenger.

Update WhatsApp Messenger On Android Phone

Note: WhatsApp will only be listed on this screen, if an Update is available.

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