It can be really annoying to find Google Chrome coming up with Err_Internet_Disconnected error code, just when you are trying to access an interesting website.
In general, Err_Internet_Disconnected code is accompanied by an explanatory message reading “Google Chrome can’t display the webpage because your computer isn’t connected to internet”.
While this error message points to the computer not being connected to internet, Google Chrome is known to display the same message, even if the computer is connected to Internet.
In such cases, the reason for this error on your computer could be due to a variety of reasons, ranging from use of proxy servers to the browser cache being corrupted and other issues.
Err Internet Disconnected Error in Chrome
You can find below the steps to fix Err_Internet_Disconnected Error in Google Chrome browser on a Windows computer.
1. Clear Browser Cache
As mentioned above, the problem could be due to the browser cache being corrupted.
1. Open Google Chrome > click on 3-dots menu icon > select Delete Browsing Data option in the drop-down menu.
2. On the next screen, switch to Advanced tab > select All Time as the Time Range > make sure Passwords and other sign-in data and Autofill form data entries are selected and click on Clear Data button.
After Clearing Cache and browsing history, try to access the same webpage again and see if you are still getting Err Internet Disconnected Error in Chrome browser.
2. Restart Computer and Power Flush Modem
Most network connectivity issues on a Windows computer can be fixed by restaring the modem/router unit.
1. Disconnect the Modem/Router from its power supply source.
2. Wait for 60 seconds > connect the Router/Modem back to its power source.
3. Restart the Modem/Router and patiently wait for all the lights to switch ON (become green).
After all the lights are working, see if you can access the webpage that you were trying to reach.
3. Disable Proxy Servers
Make sure that your computer is not using proxy servers and is setup to automatically detect network settings.
1. Right-click on the Start button and click on Run.
2. In the Run Command window, type inetcpl.cpl and click on OK.
3. On internet Properties screen, switch to Connections tab and click on LAN Settings button.
4. On the next screen, uncheck Use a Proxy server for your LAN option and make sure Automatically detect settings option is selected.
5. Click on OK to save this setting on your computer.
4. Run Network Troubleshooter
Windows comes with its own built-in Network Troubleshooter that can be used to find and fix network connectivity issue on the computer.
1. Go to Settings > System > scroll down in the right-pane and click on Troubleshoot.
2. On the next screen, scroll down and click on Other troubleshooters.
3. On the next screen, click on the Run button located in “Network & Internet” tab.
4. Follow onscreen instructions as the troubleshooter tries to find and fix internet connectivity problems on your computer.
Windows 10: Go to Settings > Update & Security > Troubleshoot > Internet Connections > click on Run the Troubleshooter.
5. Disable IPv6
Disabling IPV6 is another recommended solution for Err Internet Disconnected Error in Google Chrome.
1. Go to Settings > Network & Internet > Advanced network settings > scroll down and click on More network adapter options.
2. On the next screen, right-click on your Wi-Fi Network and click on Properties.
3. On Wi-Fi properties screen, uncheck Internet Protocol Version 6 (TCP/IPv6) option and click on OK to save this setting.
4. On Network properties screen, uncheck Internet Protocol Version 6 (TCP/IPv6) option and click on OK to save this setting.
After disabling IPv6, make sure that you Restart the computer to apply this change.
6. Run Network Troubleshooting Commands
If above solutions did not help, run the following network troubleshooting commands and see if this helps in fixing the problem.
1. Type Command Prompt in the search bar, right-click on Command Prompt in the search results and select Run As Administrator option.
2. In the Command Prompt window, type ipconfig /flushdns and press the enter key on the keyboard of your computer.
Similarly, type the following commands one-by-one and press the Enter Key after each command.
- netsh winsock reset
- netsh int ip reset
- ipconfig /release
- ipconfig /renew
- ipconfig /registerdns
Close the Command prompt screen and Restart the computer.
7. Temporarily Disable Antivirus Program
If none of the above methods are helping, temporarily disable the antivirus program on your computer and see if you can access the webpage.
If you are using Norton Antivirus, right-click on the Antivirus Program icon in the system tray and click on Disable Auto Protect.
Next, select the time period up to which you want to disable Antivirus program and click on OK.
With antivirus program disabled, try to open the webpage and see if you are able to access the webpage.
If the problem is due to Antivirus program, the recommended solution is to remove and reinstall the antivirus program back on your computer.