While Apple’s CarPlay technology is supported by major Car brands like Toyota, Volkswagen, Ford, Honda and others, this feature may not be available in all Regions and on all models or versions of their vehicles.
Hence, before going ahead with the troubleshooting steps, make sure that the Country in which you living and the Car that you are driving supports Apple CarPlay.
Apple CarPlay Not Working on iPhone
If your iPhone is not connecting to CarPlay or if CarPlay is not working as expected, you should be able to fix the problem using the following troubleshooting steps.
1. How Do You Connect to CarPlay?
Your iPhone can connect to the infotainment system of the Car using both wired and wireless connections.
If you prefer wireless connection, go to Settings > Bluetooth > make sure Bluetooth is enabled and your Car is listed and connected to Bluetooth.
If you prefer using a wired connection, try connecting to a different USB Port of the Car or try using a different USB Cable.
2. You May Need to Setup CarPlay
When you Start the Car, you should find iPhone seamlessly connecting to the infotainment system of your Car using CarPlay.
Since, this is not happening, go to Settings > General > CarPlay and select your Car as it appears under “My Car” section.
If the Car does not appear, press and hold the Voice Control button, located on the steering wheel of your car to start CarPlay Setup and follow the onscreen prompts.
If you are using wired connection, reconnect iPhone to USB port on the Car and follow the onscreen prompts to complete the setup process.
3. Enable CarPlay When Locked
Another common reason for CarPlay not working is due to CarPlay being disabled when iPhone is locked.
1. Go to Settings > General > CarPlay > Select your Car >.
2. On the next screen, move the slider next to Allow CarPlay While Locked to ON position.
4. Allow Siri When Locked
If you prefer using Voice navigation in Apple Maps and Siri to make calls while driving, you need to make sure that Siri is enabled, even when your device is locked.
1. Go to Settings > Siri & Search.
2. On the next screen, make sure Listen for “Hey Siri” and Allow Siri When Locked options are enabled.
In most cases, the problem is due to “Allow Siri When Locked” option being disabled due to Privacy & Security reasons.
5. Disable CarPlay Restrictions
1. Go to Settings > Screen Time > Content & Privacy Restrictions.
2. From the next screen, go to Allowed Apps > move the slider next to CarPlay to ON position.
6. Forget CarPlay and Reconnect
1. Go to Settings > General > CarPlay > select your Car.
2. On the next screen, tap on Forget This Car.
3. After this, Restart the Car.
4. On your iPhone, go to Settings > General > CarPlay > select your Car.
If you are using a wired connection, reconnect iPhone to the correct USB Port on the Car and follow on-screen instructions.