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Home » Windows 10 » How to Fix Printer Offline Error in Windows 10

How to Fix Printer Offline Error in Windows 10

By: Waseem Patwegar

Sometimes, the Printer can appear offline even when it is switched on and properly connected to the computer. You will find below the steps to fix Printer Offline error in Windows 10.

Fix Printer Offline Error in Windows 10

Printer is Offline In Windows 10

The Printer Offline Message in Windows 10 is designed to alert users about Printer being switched OFF or not being connected to the computer.

However, Printer Offline error is known to occur even when the printer is properly connected to the computer and switched on.

While this type of error message is more common with network printers, it is also reported by home users and those having direct connection to the printer.

You will find below a number of methods to fix the problem and bring back the printer online on your Windows 10 computer.

1. Restart Printer & Computer

Restarting the printer and computer can help in fixing minor software glitches and connectivity errors.

1. Power OFF the Printer > Wait for 60 seconds and restart the printer.

2. Restart your computer and try to print a test page.

2. Run Printer Troubleshooter

The built-in Troubleshooter in Windows 10 can be trusted to find and fix Printing problems on your computer.

1. Open Settings > click on Update & Security.

2. On the next screen, click on Troubleshoot in the left pane. In the right-pane, click on Find and fix Problems with Printing.

Troubleshoot Printer Option in windows 10

3. Next, click on Run the Troubleshooter button.

Run Printer Troubleshooter

4. Follow the onscreen instructions as the Troubleshooter tries to find and fix printing problems on your computer.

3. Restart Print Spooler Service

Follow the steps below to Restart Print Spooler service and make sure it is set to Start Automatically.

1. Right-click on the Start button and click on Run.

2. In the Run command window, type services.msc and click on OK.

Open Windows Services Using Run Command

3. On the Services screen, right-click on Print Spooler and click on the Restart option.

Restart Print Spooler Service

Also, make sure Print Spooler service is set to Start Automatically. If it is not, double-click on Print Spooler and change the startup type to Automatic on the next screen.

4. Clear The Print Queue

Sometimes, the problem could be due to a document being stuck in the print queue.

1. Go to Settings > Devices.

2. Click on Printers & Scanners in the left pane. In the right-pane, select your Printer and click on Open Queue option.

Open Print Queue Option in Windows

3. On the next screen, right-click on the Document in the print queue (if any) and click on Cancel to remove the document from print Queue.

Cancel Print Job in Queue
5. Set As Default Printer

Setting your Printer as the Default Printer on your computer can help in fixing printing problems.

1. Go to Settings > Devices.

2. Click on Printers & Scanners in the left pane. In the right-pane, select your Printer and click on Open Queue option.

Open Print Queue Option in Windows

3. On the next screen, select the Printer tab and click on Set As Default Printer option.

Set As Default Printer Option in Windows

If Use Printer Offline and Pause Printing options are selected, click on them to remove the check mark.

6. Remove and Add Printer

If above methods did not help, follow the steps below to first remove the Printer from your computer and add it back.

1. Go to Settings > Devices.

2. On the next screen, click on Printers & Scanners in the left-pane. In the right-pane, select your Printer and click on Remove Device button.

Remove Printer Option in Windows

3. Restart the Printer > Go to Settings > Devices.

Devices Settings Option on Windows PC

4. On the next screen, click on Printers & Scanners in the left-pane. In the right-pane, click on Add a printer or scanner option.

Add Printers & Scanners Option in Windows

5. Once the Printer is discovered by Windows 10, select the Printer and click on Add device button.

Add Printer to Windows PC

Now, you should find the printer being online and you should be able to printer, without encountering “Printer is Offline” error message.

Related
  • How to Find Printer IP Address in Windows 10
  • How to Fix Printer is Offline Error On Mac

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