If you are unable to Login due to ‘User Profile Cannot be Loaded’ or ‘User Profile Service Failed the Logon’ error message on your computer, you will find below different methods to fix this annoying error in Windows 10.
User Profile Cannot Be Loaded Error in Windows 10
User Profile Cannot be Loaded Error is mostly being reported by users upgrading to Windows 10 from an earlier version of Windows operating system.
This error is also being reported by users trying to login to a New Local User Account on Windows 10 computers.
In general, Users report seeing ‘User Profile Service Failed the Logon’ or ‘User Profile Cannot be Loaded’ Error Messages on their computers.
Reason for User Profile Failed to Logon Error in Windows 10
The main reason for the appearance of ‘User Profile Failed to Logon’ Error in Windows 10 is due to the User Profile becoming corrupted.
According to Microsoft, a User Profile on a Windows computer can become corrupted, if an Antivirus program is scanning the PC while you were trying to Login to a User Account.
Another reason for this error is due to the Default User Profile becoming corrupted during the upgrade process (Older version to Windows 10).
Since, Windows 10 uses the Default User Profile to create New Accounts, it ends up creating corrupted User Profiles.
How to Fix ‘User Profile Failed to Logon’ Error in Windows 10
Going by reasons for occurrence of ‘User Profile Cannot be Loaded’ Error in Windows 10, any of the following methods can be used to fix this problem.
- Fix Corrupted User Profile Using Registry Editor.
- Replace Corrupted Default User Profile with a good one.
- Disconnect from internet and create a New Local User Account.
Note: Try creating a New User Account first. If this does not work, you can try other two methods as provided below.
1. Create New Local User Account
If the User Account that you are trying to Login is New or does not contain important Files, you can solve this problem by creating a New User Account.
This solution works, if the default User Account on your computer has not been corrupted.
Simply, disconnect your computer from the internet and Create a new Local User Account using steps provided in this guide: How to Create A Local User Account in Windows 10.
2. FIX Corrupt User Profile Using Registry Editor
Since this method involves editing Registry files, it is recommended for advanced users who are used to working with Registry Files.
The idea behind this method is to access Registry Files related to the Corrupted User Profile and Reset the incorrect registry values.
This method works well in cases where the reason for ‘Service Profile Failed to Logon’ error message is due to incorrect Registry Values.
You can find the exact steps to correct the Registry Values in this guide: How to Fix A Corrupt User Profile in Windows 10
3. Replace NTUSER.dat File
This method requires you to delete NTUSER.dat File in the corrupted User Profile and replace it with a copy from a Working User Profile.
1. Login to your Admin Account or a User Account with Admin privileges.
2. Open File Explorer on your computer.
3. On File Explorer screen, click on the View tab and check File name extensions and Hidden Items.
Note: This important step, makes hidden files visible on your computer.
4. Navigate to This PC > Local Disk > Users > and open any Working User Profile Folder.
5. In the User Folder, right-click on NTUSER.DAT File and select the Copy option.
6. Next, navigate to This PC > Local Disk > Users > Corrupted User Folder and Rename NTUSER.DAT to NTUSER.DAT1.
After renaming the file, paste NTUSER.DAT File from Working User Profile into the Corrupted User Folder.
After completing above steps, you should be able to login to this User Account, without encountering any error messages.