Like many others, you too may be puzzled and frustrated when you are unable to login to a new user account due to “User Profile Cannot be Loaded” Error in Windows 10. Continue reading to find out some practical ways to fix this annoying error in Windows 10.
User Profile Cannot Be Loaded Error in Windows 10
This error is mostly bothering those users who have upgraded their computers to Windows 10 from an earlier version of Windows and are now trying to create a New Local User account by using the option to “Add a user without a Microsoft Account”.
In general, users are able to create a new Local User Account without facing any problems. However, every time they create a new User Account and try to login by typing in the password, they see this frustrating error message:
“The User Profile Service failed the logon” along with “The user profile cannot be loaded” – See image below.
Reasons for User Profile Cannot Be Loaded Error
For those who are interested in knowing, the following two reasons are being commonly provided for the occurrence of this strange error on a Windows 10 computer.
1. The Default profile on your computer might be corrupted while upgrading to Windows 10 from an older version of Windows operating system. This error is occurring because Windows 10 is creating a new user profile by making use of files from the default profile (which is corrupted).
2. According to Microsoft a user profile can also become corrupted if your antivirus software is scanning your PC while you try to login to a user profile.
While above two reasons are commonly being quoted on online help communities and forums, we believe this error is also occurring when the user profile is not exactly corrupted. This conclusion is based on our testing which makes it surprisingly easy to create a new user profile on the same computer which was generating error messages.
We do not know for sure whether this is happening only on our machines. Hence, we are offering this solution as a third option (below) for resolving this problem.
Fix User Profile Cannot be Loaded Error in Windows 10
Going by the reasons provided for “User Profile Cannot be Loaded” Error Message, you can use any of these methods to fix this problem.
1. Fix Corrupted User profile by getting into registry files.
2. Replace the Corrupted Default User Profile on your computer with a good one and then try to create new user account.
3. Disconnect from internet and create a New Local User Account.
Tip: Try the third option first, instead of starting with the first two options.
1. FIX Corrupt User Profile by Correcting Registry Values
Since this method involves getting into registry files, it is mostly recommended for advanced users who are used to working with registry files.
The idea behind this method is get to the registry files related to the corrupted user profile and reset the incorrect registry values in “RefCount” and “State” REG_DWORD Files.
This method works well in cases where the reason for the error message is due to incorrect registry values. You can get the exact steps for this method by reading: How to Fix A Corrupt User Profile in Windows 10
Replace Corrupt Default User Profile with a Good One
Since Windows is creating a new user profile using corrupted User Profile files, it makes sense to replace the corrupt user profile with a good one that is not corrupted.
You can do this either by copying the contents of a Default user profile from another machine that is working or by creating a new Default User Profile by following these steps.
Note: In case you are copying a Default User Profile from another Machine, you need to make sure that the computer that you are copying the content from has the same version of Windows operating system as yours.
1. Login to your Admin Account or a user account with Admin privileges.
2. Next, go to Users Folder on C: drive – (See image below).
3. Before proceeding with next steps, make hidden files and file name extensions visible on your computer by clicking on the View tab in file explorer top menu and checking on File name extensions and Hidden Items (See image below).
4. Locate the Default Folder and right click on it (See image below).
5. Now rename the Default folder to Default.old.
Note: Do not delete the Default.old folder; this will be your backup in case something goes wrong.
6. Next, create a new folder named Default (in the Users Folder).
7. Inside this new default folder Create Sub Folders with the same names as those found in Default.old. For example, you will be creating folders with names Desktop, Documents, Downloads, Pictures and others to end up with the following folder paths.
Basically in this step you are duplicating the folder structure as it was existing in your original Default folder.
8. Next, copy NTUSER.DAT file from your admin account or a user account that is working and paste it into the Default folder.
After completing these steps, you should be able to create new user profiles and login to them without generating any error messages.
3. Create a New Local User Account
While the above two methods work in case the Default User Profile is corrupted, we were surprised to find that “User Profile Cannot be Loaded” Error message can also be generated when the Default User Profile is not corrupted in any way.
While we do not know the reasons for this, the solution to this problem is as simple as disconnecting your computer from the internet and creating a new Local User Account.
You may be surprised by how well this works, just make sure that your computer is not connected to the internet and Create a new Local User Account by following the steps provided in this article: How to Create A Local User Account in Windows 10.