Users have reported the problem of not being able to Login to the computer, even after entering the correct password at the login screen of their Windows computer.
While this problem is known to occurs following a Windows update, it can also occur due to a variety of other reasons, ranging from minor software glitches to corrupted user profile, corrupted operating system and other reasons.
Cannot Login to Windows Computer
If you cannot login to the computer, even after entering the correct password at the login screen, you should be able to fix the problem using the following troubleshooting steps.
1. Restart the Computer
Sometimes, the problem is due to a stuck program or process. This can be easily fixed most of the times by re-starting the computer.
1. Click on the Power Icon located at bottom-right corner of the Login screen and select the Restart option.
2. Patiently wait for your computer to shut down and restart again.
After the computer restarts, try to login to the computer.
2. Use On Screen Keyboard
If you suspect that problem clould be due to the Keyboard on your computer not typing properly (hence typing incorrect password), you can try to login using the On-Screen Keyboard.
Note: You will be able to use this step, only if the option to access On-Screen Keyboard at the login screen is enabled on your computer.
1. Click on Ease of Access Icon located at bottom-right corner of the Login screen and select On-Screen Keyboard in the menu that appears.
2. Use the On-Screen keyboard and see if you can Login to the computer.
3. Start Windows in Safe Mode
Start your computer in Safe Mode and see if you can login to your user account.
1. At the login screen, click on the Power Icon > press and hold the Shift Key and select the Restart option.
2. After the computer restarts, navigate to Troubleshoot > Advanced options > Startup Settings.
3. On the next screen, click on the Restart button.
4. On Startup settings screen, press the F4 key to start the process of enabling Safe Mode on your computer.
5. On the Login Screen, enter your password and click on the Arrow or press the enter key to login to your computer in Safe Mode.
6. After the computer starts in Safe Mode, click on the windows 10 Start button and select the Restart option to get out of Safe Mode.
After your computer Restarts in normal mode, you should be able to login to your computer, without experiencing any Login Problems.
4. Run Startup Repair
If Safe Mode did not help, try the Startup Repair option as available in Advanced Startup options screen in Windows 10.
1. At the login screen, click on the Power Icon > press and hold the Shift Key and select the Restart option.
2. After the computer restarts, navigate to Troubleshoot > Advanced options > on the next screen, select the Startup Repair option.
3. Follow the instructions to complete the Startup Repair process.
After the Startup Repair is completed, you should be able to login to your computer.
5. Reset Windows PC
Your last option, if you Cannot Login to the computer even after trying out all troubleshooting tips would be to Reset your Windows 10 PC.
This will remove the operating system and all other programs from your computer and perform a fresh installation of Windows 10 operating system on your computer.
While this option keeps all your personal files, it will delete all the Apps and Software programs installed on your computer.
Hence, proceed with the following steps only if you are in a position to reinstall back Apps and Programs on your computer.
1. At the login screen, click on the Power Icon > press and Hold the Shift Key and select the Restart option.
2. After the computer restarts, select the Troubleshoot option. On the next screen, select Reset this PC option.
3. On the next screen, select Keep My Files option.
Windows will start the process of removing all applications on your computer while keeping your personal files intact. Once the process is completed, it will provide you with a list of programs removed from your computer.
The next step would be to install back all the programs deleted during the Reset process and get back your computer to its normal working condition.
As mentioned above, use the Reset PC option only when nothing seems to be working and you have no other option left.