The alarming “Microsoft Account Problem” notification appears on computers with various types of messages, urging users to fix Microsoft Account. However, the problem is unlikely to be due to your Microsoft Account being hacked or compromised.
Microsoft Account Problem in Windows 10
In general, users have reported seeing the following variations of “Microsoft Account Problem” notifications appearing on their computers.
Message#1: “Microsoft Account Problem – We need to fix your Microsoft Account (most likely your password changed). Select here to fix it in Shared experiences.”
Message#2: “Microsoft Account – You need to fix your Microsoft Account for apps on your other devices to be able to launch apps and continue experiences on this device.”
Message#3: “Work or school account problem – We need to fix your work or school account before you can use shared experiences. Select this message to open Settings and fix things.”
When users see such messages for the first time, they usually start thinking in terms of their Microsoft Account being compromised, hacked or being used by someone else.
However, it is most likely that this message is being generated by a bug in the “Shared Experiences” feature in Windows 10 and not due to a problem with your Microsoft Account.
1. Disable Shared Experiences
Follow the steps below to disable “Nearby Sharing” and “Shared Across devices” options as available on the “Shared Experiences” tab in Settings.
1. Open Settings on your computer and click on System.
2. On the next screen, click on Shared Experiences in the left-pane. In the right-pane, scroll down and disable Nearby Sharing option.
3. On the same screen, scroll down a bit and disable Share Across devices option.
Hopefully, after this you should no longer find your computer unnecessarily prompting you to fix your Microsoft Account.
2. Verify Your Account
Sometimes, the problem is due to your Microsoft Account not being verified on the computer.
1. Go to Settings > Accounts > Your Info and click on Verify.
2. If prompted, re-enter the Password for your Microsoft Account and click on Sign In.
3. Next, you may (or may not) be prompted to verify using a security code. If prompted, enter the Email Address to receive the code and click on Next.
4. Get the Security code from your Email Account and enter the Security Code to verify your Microsoft Account.
3. Remove Microsoft Account
If you are still unable to fix the problem, you can consider using a Local User Account, instead of using Microsoft Account to login to your computer.
The steps to remove Microsoft Account are available in this guide: How to Remove Microsoft Account from Windows 10.