“The Requested Resource is in use” error message on a Windows computer could be an indication of Tprdpw32 rootkit malware. You will find below the steps to fix this worrying error on your computer.
Requested Resource is in Use Error
While “Requested Resource is in use” pop-up may look harmless or intriguing, you do need to worry and rule out the possibility of your computer being infected with malware.
This error message has been associated with SmartService Trojan Horse Malware, which is also known as Tprdpw32 rootkit virus.
SmartService Malware blocks the antivirus software installed on a Windows computer and displays “The Requested resource is in use” message, when you try to run the antivirus program.
This malware also prevents you from closing spyware and adware programs installed on your computer by displaying “The operation could not be completed. Access Denied” message.
Fix “Requested Resource is in Use” Error
If you are seeing Requested Resource is in use error while trying to open a File or Folder, disabling the Preview Pane (Method#1 below) should help in fixing the problem.
If you are getting Requested Resource is in use error while trying to remove a Printer Port, you can refer to this guide: Unable to Delete TCP/IP Printer Port in Windows 10.
However, if the error is due to SmartService virus, you will have use other methods as provided below to remove SmartService virus from your computer.
1. Disable Preview Pane
If you are seeing Requested Resource is in Use error while trying to copy a File or Folder, it likely that you have enabled the Preview Pane in File Explorer.
1. Open File Explorer on your computer.
2. On File Explorer screen, click on the View tab and Uncheck Preview pane.
Also check if the File or the Folder that you are trying to open is being used by another program on your computer and close the program that was using the File/Folder.
If you are still getting “Requested resource is in use” error, it is possible that your computer is affected by malware.
2. Run Windows Defender Offline Scan
Using Windows defender in offline mode can help you detect persistent and hard to detect malware.
1. Open Settings > click on Update & Security.
2. On the next screen, click on Windows Security in the left pane. In the right-pane, click on Virus & threat protection option.
3. On the next screen, click on the Advanced Scan option.
4. On the next screen, select Windows Defender Offline scan and click on Scan now.
5. Wait for Windows Defender to scan and remove malware (if any) from your computer.
To check if any malware was removed, go to Scan History > See Full History page.
4. Check Startup Programs
Most malware programs have a tendency to start up with the computer and become active as soon as you start the computer.
1. Right-click on the Start button and click on Task Manager.
2. On Task Manager screen, click on the Startup tab and Disable programs from unknown publishers.
If you are not sure, lookup on the internet and get more information about the program that you are trying to disable.
5. Uninstall Malicious Programs
Take a good look at all the programs installed on your computer and uninstall suspicious looking programs.
1. Right-click on the Start button and click on Run.
2. In the Run Command window, type appwiz.cpl and click on OK.
3. On Programs and Features screen, identify and uninstall suspicious looking programs.
Note: Make sure, you do not uninstall Microsoft Programs or programs related to browser and Antivirus software.
If you are not sure, get more information about the program that you want to uninstall by searching on Google.
6. Check Hosts File
Malware programs can insert IP Addresses in the Hosts File with the intention of re-directing browser requests and other harmful purposes.
The default Hosts File in Windows 10 is located at C:\Windows\system32\drivers\etc and it only contains a few comment lines staring with ‘#’ character.
If your computer is affected by malware, you will see unknown IP Addresses, domains or hostnames listed on the Hosts File.
In such a case, you will have to remove unknown IP Addresses by editing the hosts file.
7. Use Safe Mode Scan
SmartService malware has the ability to stop Antivirus programs. Hence, it can only be scanned and removed by booting your computer in Safe Mode.
Booting the computer into Safe Mode allows you to run Virus Removal Software without any interference from SmartService malware.
1. Open Settings on your computer and click on Update & Security.
2. On the next screen, click on Recovery in the left pane. In the right pane, scroll down and click on Restart Now button, located under ‘Advanced’ startup section.
3. From the next screen, go to Troubleshoot > Advanced options > Startup Settings and click on the Restart button.
4. After the computer restarts, select Enable Safe Mode option (F4 key) to boot your computer into Safe Mode.
5. In Safe Mode, Run the Antivirus software available on your computer to remove Malware.
8. Remove Malicious Registry Entries
Warning: Making changes to Registry Files can seriously impact the functioning of your computer. Hence, this step is only meant for advanced users.
1. Open Run command > type regedit and click on OK.
2. On the Registry editor screen, press Ctrl+F to bring up the Find box and search for SmartService malware in registry files.
3. Similarly, search for other malware (if you know their names) and remove them.
4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
In the Current Version Folder, open all Folders containing the word ‘Run‘ and and look for suspicious entries in these folders.
Before disabling or removing suspicious entries, make sure that you look them up and get more information about them.
